Terms and conditions

SHIPPING AND DELIVERY

Hollies currently ships to Sweden, Denmark, Finland, Austria, Belgium, Czech Republic, Estonia, France, Germany, Greece, Italy, Netherlands, Poland, Portugal, Spain, and the United Kingdom.

Free shipping within Sweden and quick deliveries with DHL. Estimated delivery time after ordering: 2-3 business days for shipments to Sweden, Denmark, and Finland. 3-5 business days for the rest of the European countries.


PAYMENTS

Smooth and secure payment by credit card (Amex, Visa, and Mastercard), invoice payment via Klarna as well as payment via PayPal.

 

KLARNA

In order for us to offer you Klarna's payment methods, we need to share some of your personal information to Klarna, such as contact and order information, in order for Klarna to evaluate if you can offer their payment methods and to tailor the payment methods for you.

More information about Klarna can be found here. The use of these data is governed by applicable data protection laws and  Klarnas data protection policy.

Klarnas payment options:
Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options where payment is made directly to Klarna:

● Pay within 14 days: Payment time is 14 days from dispatch of the goods. You will find the terms of payment within 14 days here.

● Account: Klarna Account is an account credit provided by Klarna, which allows the borrower to pay monthly purchases of at least 1/24 (minimum 50 SEK) of the total utilized credit amount or in accordance with the cash-approved terms. For more information about the Client Account including General Terms and Standardized European Consumer Credit Information, please find here.

You can find more information about Klarna here and read their Terms of Service here.

In order to offer a set of different payment options, we need to share your personal, contact and order information with the provider of the respective payment service. We recommend that you read our privacy policy.

The use of these data is governed in accordance with applicable data protection laws and Klarnas privacy policy.


RETURN RIGHT

Within Sweden:
14-day open purchase counted from the day you received your order to the DHL Service Point. In order for you as a customer to be able to use your right to return, the product can not be used, labels and dustbags must be intact and the product must be in good, non-used condition.

Other EU-countries:
Within 14 days from receipt of goods, you have the right to return your purchase. This is valid provided the product is not used, hangtags are not removed and the product is not damaged in any way.

If you return part of or the complete order, we will deduct 10 EUR to cover the return freight if you are using our pre-paid waybill. Please contact us here to receive the waybill.


RIGHT TO EXCHANGE

We offer free right to exchange within 14 days. If you wish to change to another item or just want to change the size/color, we will not charge you for the shipping costs for your new items. Please contact us here to receive the waybill.


CLAIMS

In case there is a problem with your product, we will of course pay for the return freight and the money you have paid will be refunded. Please contact us here for further information.